# Unable to retrieve files via ipfs.io gateway

**URL:** <https://discuss.ipfs.tech/t/unable-to-retrieve-files-via-ipfs-io-gateway/511>\
**Category:** Help\
**Created:** [May 23, 2017, 8:29pm UTC](https://discuss.ipfs.tech/t/unable-to-retrieve-files-via-ipfs-io-gateway/511 "2017-05-23T20:29:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![flyingzumwalt](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.ipfs.tech/flyingzumwalt/32/12_2.png) [@flyingzumwalt](https://discuss.ipfs.tech/u/flyingzumwalt)\
**Post date:** [May 23, 2017, 8:29pm UTC](https://discuss.ipfs.tech/t/unable-to-retrieve-files-via-ipfs-io-gateway/511/1 "2017-05-23T20:29:17Z")

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_From @mrali2h on Wed May 11 2016 13:01:08 GMT+0000 (UTC)_  
  
I have installed IPFS correctly, but i am unable to retrieve files from [ipfs.io](http://ipfs.io) gateway or any other gateway it take too much time.

When i use ipfs.pics the gateway fetches files immediately.

The server just sits with a 'Waiting for [ipfs.io](http://ipfs.io)" message.

Not sure where to start debugging my problem.  
  
  
_Copied from original issue: [Unable to retrieve files via ipfs.io gateway · Issue #26 · ipfs-inactive/support · GitHub](https://github.com/ipfs/support/issues/26)_

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<div class="post-metadata">

**Author:** ![flyingzumwalt](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.ipfs.tech/flyingzumwalt/32/12_2.png) [@flyingzumwalt](https://discuss.ipfs.tech/u/flyingzumwalt)\
**Post date:** [May 23, 2017, 8:29pm UTC](https://discuss.ipfs.tech/t/unable-to-retrieve-files-via-ipfs-io-gateway/511/2 "2017-05-23T20:29:22Z")

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_From @mrali2h on Wed May 11 2016 13:03:10 GMT+0000 (UTC)_  
  
i am running the same version as gateway i.e: 0.4.1

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<div class="post-metadata">

**Author:** ![flyingzumwalt](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.ipfs.tech/flyingzumwalt/32/12_2.png) [@flyingzumwalt](https://discuss.ipfs.tech/u/flyingzumwalt)\
**Post date:** [May 23, 2017, 8:29pm UTC](https://discuss.ipfs.tech/t/unable-to-retrieve-files-via-ipfs-io-gateway/511/3 "2017-05-23T20:29:23Z")

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_From @lgierth on Wed May 11 2016 19:05:53 GMT+0000 (UTC)_  
  
Hey, we’ll need a bit more info:

- how are you adding the files?
- does it work with [v03x.ipfs.io](http://v03x.ipfs.io) or [v04x.ipfs.io](http://v04x.ipfs.io)?
- if you didn’t add them via your own daemon, but instead e.g. via ipfs.pics – can you still get them via your local gateway at localhost:8080?

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<div class="post-metadata">

**Author:** ![flyingzumwalt](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.ipfs.tech/flyingzumwalt/32/12_2.png) [@flyingzumwalt](https://discuss.ipfs.tech/u/flyingzumwalt)\
**Post date:** [May 23, 2017, 8:29pm UTC](https://discuss.ipfs.tech/t/unable-to-retrieve-files-via-ipfs-io-gateway/511/4 "2017-05-23T20:29:25Z")

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_From @mrali2h on Wed May 11 2016 20:25:16 GMT+0000 (UTC)_  
  
i am working on an ipfs application, i added the file using cli and also http api, when i try to fetch the file gateway just sits with a 'Waiting for [ipfs.io](http://ipfs.io)" message.

it doesn’t works with both [v03x.ipfs.io](http://v03x.ipfs.io) and [v04x.ipfs.io](http://v04x.ipfs.io)

but if i add a file through ipfs.pics then i can fetch the file through ipfs gateway and local gateway as well.

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<div class="post-metadata">

**Author:** ![giblfiz](https://sea2.discourse-cdn.com/flex020/user_avatar/discuss.ipfs.tech/giblfiz/32/2465_2.png) [@giblfiz](https://discuss.ipfs.tech/u/giblfiz)\
**Post date:** [May 26, 2018, 11:10pm UTC](https://discuss.ipfs.tech/t/unable-to-retrieve-files-via-ipfs-io-gateway/511/5 "2018-05-26T23:10:22Z")

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I had the same problem.

It turns out that the default included setup instructions aren’t up to date, and you need to run (and keep running)  
ipfs daemon

for it to work